4 general skills or competencies (Job family competencies) for Chief Operating Officer
Skill definition-Developing and implementing plans to assess the actions and goals of a business.
Level 1 Behaviors
(General Familiarity)
Lists the components and elements of a business strategy.
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Level 2 Behaviors
(Light Experience)
Tracks business strategy reviews to assess the progress of strategy achievement.
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Level 3 Behaviors
(Moderate Experience)
Provides technical inputs on business strategy to meet our business's business goals.
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Level 4 Behaviors
(Extensive Experience)
Presents data with a clear point of view to use insights and help drive business strategy.
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Level 5 Behaviors
(Mastery)
Leads the build-out of business strategy multi-generation plans to achieve goals and objectives.
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Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Lists the operations guidelines established within the company management agreement.
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Level 2 Behaviors
(Light Experience)
Reports the daily operations metrics to provide management with the status of service issues.
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Level 3 Behaviors
(Moderate Experience)
Suggests improvement in the processes and works to improve quality, productivity, and efficiency.
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Level 4 Behaviors
(Extensive Experience)
Provides recommendations to senior management on business operations streamlining.
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Level 5 Behaviors
(Mastery)
Promotes advanced tools, techniques, and methods to manage production processes and service delivery.
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18 soft skills or competencies (core competencies) for Chief Operating Officer
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Names our key stakeholders from a business value chain perspective.
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Level 2 Behaviors
(Light Experience)
Supports the planning, implementation, and management of training programs that foster process improvements.
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Level 3 Behaviors
(Moderate Experience)
Implements effective marketing strategies that achieve improved business outcomes.
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Level 4 Behaviors
(Extensive Experience)
Trains others on various business and operation topics.
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Level 5 Behaviors
(Mastery)
Evaluates industry and market trends to identify new business opportunities.
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Skill definition-Demonstrating thorough knowledge of the industry's value chain, business, issues, trends, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Names the primary regulatory agencies of the industry.
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Level 2 Behaviors
(Light Experience)
Incorporates industry knowledge and product expertise to conduct one's work.
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Level 3 Behaviors
(Moderate Experience)
Updates our organizational knowledge database to reflect the latest industry developments.
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Level 4 Behaviors
(Extensive Experience)
Serves as an industry expert with deep domain knowledge to solve critical operational issues.
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Level 5 Behaviors
(Mastery)
Predicts the evolution of industry regulations and potential implications to our business.
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Summary of Chief Operating Officer skills and competencies
There are 0 hard skills for Chief Operating Officer.
4 general skills for Chief Operating Officer, Business Strategy, Operations Management, Strategic Management, etc.
18 soft skills for Chief Operating Officer, Business Acumen, Industry Knowledge, Organizational Savvy, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Chief Operating Officer, he or she needs to be skilled in Business Acumen, be skilled in Industry Knowledge, and be skilled in Organizational Savvy.